Future! The future of higher education technology led education in the digital world of online digital learning technologies 2020

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One of the most common keynotes you see these days at educational conferences is the one about how technology will transform the future of higher education. Filled with assertions of the next big thing to emerge from the wilderness and riffing off songbooks of transformation such as the Horizon report, this model keynote usually makes the damning conclusion that education won’t look the same in 2030 as it does today. This is the keynote that a lot of people love to hear. It is vapourware. It makes promises that no-one needs to keep. We all know AI will transform education. Imagine, VR goggles in every classroom, the teacher feeding students with terabytes of virtual data that they think they need, the students wowing in awe and thanking the teacher for the experience. Imagine that! And that is all you need to do, imagine it. Because it will never happen. These assertions about technology (and Horizon is one of the worst culprits) are vapourware. They are like reading a new year’s prediction article in the Daily Mail on the 31st December. Sure, it can be entertaining. It can trigger fantasy, both positive and scary. Some of the predictions might even have a ring of truth. But, they are written to maintain the dominant order as in seen by the Mail (would the Mail ever predict the election of a leader like Macron or that Jeremy Corbyn will displace the Maybot or that Brexit won’t happen). They are also written to be safe, because this kind of prediction is nothing more than a game. It is a safe because there is nothing to be held accountable to. But it also provides you with a safe excuse to convince yourself and others that you are not wedded to the past and that you are looking to the future. Asserting that the future of higher education is digital and by 2025 MOOCs will be ruling the earth doesn’t mean you NEED do anything about it. It either doesn’t happen and you keep teaching the way you always have (winner, winner) or you can say that in 2017 you knew all along where education was heading (winner! ahead of the crowd). By engaging with the menu of digital futures that sound great (adaptive learning! AI!! learning analytics!!!) you can avoid addressing the real questions. You never need to engage in real curriculum level change. You don’t have think about learning styles, different forms of delivery, the experience of your learners. You can quite happily overlay your rusted-on practices, the dominant teacher/student paradigm and the inherent power that comes with it on any imagined technological intervention or vendor created problem. You can also be the one in the privileged position of deciding what you will ‘allow’ the student to use or what technology they can be trusted with.

This post is not about any specific keynote, but represents a series of panels, conferences, workshops and interventions over the last few months. Many of these located the student as the receptor of the innovations ‘we’ enunciated and implemented. Many used vendor PR to spin the future. They blurred the lines between who higher education is for, ascribing technology as the instrument of bloody transformation and avoided the notion of education as a public or societal good. Below are some of the tweets I shared during these presentatiions, with some additional commentary that twitter doesn’t afford me in its expanded 240 characters world.

mcdonalds

One of the consistent messages about the future of HE in these keynotes is that vendors provide the solution. This is demonstrated through showing vendor videos that assert the future of education lies in the framework of technology they offer. This one below from Dell is the perfect example.

They don’t sell any of their products, they are selling (in highly amorphous terms) a solution to a problem that they assert you MUST know exists. And they are your partner in solving this problem. A vendor is not there to participate in education. A vendor is selling a product, often one that is not designed for education, but is being cross-sold. All good marketing is based on a simple fact. A drill retailer does not sell quarter inch drill bits, they sell quarter inch holes. Vendors are creating problems for which their product appears to be the perfect fit. But who tells them about these problems? Who is making the case the VLE needs to be more agile and democratic. Certainly, not our students. When we asked them, they told us they love Moodle. They want academics to use it more. One even asserted they were happy for their fees to pay for Moodle. Yet, they wouldn’t be a day go by that someone pitches the next agile future of learning technology driven 21st century innovative VLE/LMS.

One of the (un)intended consequences of the marketization of education is the equivalence of voice given to corporate partnerships which have enabled vendors to move from service provider to participant in the education process. Education practices become branded instruments, conversations result in brand endorsements. The risk we fear is that vendors get to the CIO, the COO or the VC and dazzle them with the name of leading adopters resulting in their technology getting ‘done’ to the rest of the institution, top down. But educational technologists are not innocent in this scenario. We can get blinded by the latest technology, wanting to keep ahead of the crowd, sometimes we can be bought by swag and promises, or the fear that if we don’t know about it we might look foolish when the leadership asks our opinion. We need to be in the room when the problem is defined. We need to draw in voices and insights from the entire community and be a hub for them. And then we talk to vendors, or we make it ourselves. And we hold them to account. They are not partners, we are buying a service from them. If they can’t solve our problem, we don’t change what we do to suit them. We find someone else who can.

not the platform

learning is social

Another common assertion in these types of keynotes is that ‘we’ know what is best for students. We understand them and why they behave the way they do. So, this assumption is a good example. Students don’t read emails (ignoring that staff don’t read them either according to most published data). We need better ways to communicate with students. We need WhatsApp, we need Snapchat, we should be in Instagram because that’s where they are sharing their selfies. You know what we really need? We need to have better messages. I get about 100 emails a day. Over 50% of those are vendors and unsolicited emails from service providers. Manage security! Move to cloud storage!! How is your stack? They see the word technology in my title and bombard me with messages irrelevant to what I do. Make the message relevant, useful and purposeful, then it doesn’t matter whether it is on email, pigeon or social media, people will find it and read, and perhaps even respond to it. Learning is social. Sending a broadcast email that is no interest to anyone other than you is bound to be ignored, in the same way the 250 introductory messages in the first week of a discussion forum (hi, I’m Peter and I am really looking forward to learning about underwater basket weaving) result in 250 people sitting there waiting for a reply and no one actually answering.

future of HE

Finally, these keynotes make grand, tweetable assertions of the world of education in 2020, 2030, 2050. The critical question for me is who owns this future? One of the critical insights from the Future Happens workshops run by Dave White, Donna Lanclos and myself is that many educational technologists, designers and developers as well as academics believe they don’t have a say in the future of higher education. There is an acceptance that much of the future is decided for us, by policy, by the institution, by competition or by the momentum and culture of the sector more generally. This can range from a passive acceptance to change, a sense of resignation of powerlessness to influence the change or righteous anger vented at all and everything around them.

experience

At the heart of this issue is assertion that technology will continue the progress of education as a transaction. Pathways to employment, boxes of skills for employers, patents and intellectual property coming from making and doing. Experiencing education in this environment becomes value added, meaning a tension arises between what can be afforded and what is necessary. Experience is a value proposition traded off against the expediency of completion. Technology has become the instrument to affect this trade off. One keynote recently asserted that students don’t want to watch three hour lectures, they prefer to watch the lecture recording at double speed. In this example (which we have also heard from teachers at other institutions) there is a simple trade off, time vs consumption. It assumes all lectures are consumption. Good teaching is not a consumptive or broadcasted act. Many of the technology platforms being offered to universities however do just that. They package education ‘content’ and offer ways to multiple and massify it, promising economies of scale through media sharing, social media like VLEs, online examinations and generic content.

Where does this leave us? I can find dozens of keynotes, conferences and webpages promising an insight into the future. But to conclude this, I want to look to the past (and hopefully the present) to get an eye on the future. At its heart, a successful university is a community. A critical community of students, teachers, staff, alumni and partners. Communities need leaders, they need innovators, they need advocates, they need citizens and they need members. Communities share values but they disagree and argue for what those values are and how they evolve and are applied. These debates make communities better. Communities come together to apply tools to problems, sharing and swapping expertise and experience to enhance how we use those tools, or invent new ones. No-one should be able to buy a community. The successful future for higher education is one where the community leads the organisation. Participatory citizenship. In terms of education and technology we need to lead that debate, be the people that bring the community together, critically challenge the assertions of people who want to own the community and convince it spend their hard-earned cash on a newer, brighter proprietary widget for the future. These communities don’t have to be non-profit or altruistic and that is also fine. Well run communities can make money (look at the retailer John Lewis in the UK which is owned by its staff). One of the key ambitions of #futurehappens is that we bring people together to empower and increase the literacy and capability of people to be the catalyst for these communities in their own organisation. Maybe it helps to say, well over 100 institutions came together and they all said the same things, or maybe it promotes and encourages self-belief. In the end, when we hear these talks about the future of education, the future of employment, the myths of robo-replacement and massification of education through technology, we need to have a counter-argument. Evidence based, persuasive and critical ambitions for our institution, built on the engagement with community. We need to describe and understand the wicked and messy problems in front of us, and we need to be able to apply the skills and experiences we have learnt and that we teach to come up with innovative, amazing and completely original ways to solve them. We don’t need the answers, we need to ask the questions.

Note: This blog post is the early part of bringing the innovations and idea together from our Future Happens workshops ran in Liverpool, Toowoomba and Berlin. Stay tuned.

It doesn’t matter what is in your hands

hands

Some strange things seem to be happening in the learning technology and T&L debates at the moment. There appears to be a growing presence of an anti-tech resistance, challenging the efficacy of technology (and those who use it). Some of these ‘think pieces’ question the motivations of those using technology in their class (both students and teachers), demean the status of social media as an active and fertile ground for intellectual debate, try and institute blanket bans for the good of the learner and actively argue that we need to ‘get back to chalk’. These have become battle lines in a fake war between protectors and challengers, defenders of the faith versus the barbarians at the gate. The innocent victims in all this posturing and puffery are the engaged teachers and learners (thanks @antonycoombsHE for the input). We can see the small bubbles of evidence for this assertion increasingly breaking through to the surface Let’s take Facebook as the canary in the coal mine;

  • There are universities who ban Facebook from fixed PCs in labs and student spaces (on the suggestion of other students, apparently)
  • The continued resistance (and active calls to ban) the use of student devices in lectures and tutorials, because of the assertion that ‘they will just be checking their Facebook’
  • On the other hand, a lot of Facebook led pilots at a delivery or curricula level have failed because students don’t like ‘their’ Facebook being hijacked for learning (although there is a lot of evidence that they are stopping using Facebook entirely, or use it to talk to each other, not the teacher!)
  • Universities wanting to hold some sway of what their staff say on social media to present a unanimity of opinion (including Facebook).

 

In the end, these are pointless battles in an entirely distracting conflict.  We are arguing about the toss and not about the game. It doesn’t matter what devices are in their hands. What matters most is good teaching. Does it matter that you have a pair of red shoes on? No. What matters is that they make you feel good. It matters that they help people identify or find you. It matters that they stop that puddle you stepped in from making your socks a squidgy mess. What matters is the experiences that people participate in. Good teaching at its heart is the creation and facilitation of experience. There is an old marketing truism that I have always found insightful. People don’t buy ¼ inch drill bits, they but ¼ inch holes. Good teaching is not the fact that someone has a MacBook open or that you have created a PowerPoint slide or even that you have knowledge that you believe someone else needs to become an expert. Good teaching creates environments and conditions for learning experiences to happen. And the creation and nourishment of any experience is a product of a complex interplay of environmental factors. Good teachers hold and move the faders on those factors in order to achieve some form of synergy. Technology is without doubt one of those factors but by itself is like breathing only the nitrogen part of the air.

 

Good teaching is device/platform/OS agnostic
The kind of devices that people use or the sometimes desperate need to find a use for a piece of technology in teaching (Pokémon GO, it is the new Snapchat) become the easier conversations to have, especially amongst learning technologists and educational developers. Yes, the type of technology being used can and does influence the experiences people learn from. And yes, if the technology doesn’t work it can impact on that experience as well. And yes again, maybe a new platform or social media will seed good ideas and promote innovation. None of these assertions are wrong. But (and there is always a but), by themselves they are the less confronting conversation to have, because they are ignoring the elephant in the room. Good teaching is a hard thing to do. Good teaching is a challenging and emotionally draining thing to do. Good teaching lifts you high and can smack you down, sometimes in the space of a single class. Good teaching sees devices and uses them when they can contribute or challenge or transform what you are trying to do in your class.

 

Denial is not an instrument of good teaching
Making someone turn a device off in order to help them learn is not a critical approach to teaching. I used to work with a teacher who brought a bucket of water into his classroom and said ‘if I hear a phone go off, it goes into the water’. Why have we become so afraid of a phone? Sure, you may want a debate or discussion that asks people to engage, visually and actively. But what kind of learning can devices help with? Learning about how people learn. So, what actually goes on behind that sea of glowing white apples you see in your lecture? Have they all got Facebook open? Probably. Are they chatting with their mates? Yeah. Are they looking up words and definitions on Wikipedia? Almost certainly. How about providing them with a backchannel for conversation using a twitter hashtag, so that you can answer questions. How about providing them with a list of sites where they can check up definitions of words that match the kind of materials you use. Denial just leads to resistance and rebellion. Nothing good will come of it.

 

Good teaching is enabled by good communications. Technology changes the way we communicate
I am not describing all technology as simply instrumental tools, without power to influence good teaching. The way technology is used to collaborate, share, critique, engage (this list is endless) shapes the way we communicate. Creativity is democratised. Identity is fluid. Spaces are safe and dangerous. Risk is minimised and multiplied. People learn differently. To ignore social media and its transformative community of practices would be a dangerous ignorance. That doesn’t mean we have to all communicate through twitter in 140 characters, nor does it mean that crowdsourcing and Yelp recommendations will replace academic knowledge as the purest form of thought.  But it is in those very defences against using technology that one of the most fundamental tensions in higher education lies; you are either with us or against us. It is a polarised debate, with no middle ground and a series of entrenched positions backed with rigid institutional structures and policies and with all the risk dumped heavily on the shoulders of students.  If they choose to deny themselves the use of technology to live their lives, will that help them pass? How strong is the gravitational pull of a 2:1? Does the view of Professor Dr Jones requiring them to only use printed book sources for their essay outweigh their need for employable skills? So, how do they respond? They tell us to use our technology better; we want better PowerPoints, we want the VLE to do stuff to help us learn. And when we can be left on our own to study and prepare and learn (like we are for 90% of our HE experience), we will do things our way. We will use social media, we will chat with each other using whatever apps we like, we will share cool stuff and be visual and we will communicate and engage with people all over the world sharing knowledge, experiences and expertise. Because that is what we do. That is how we communicate and live our lives.

It doesn’t matter what is in their hands, it will be there and it will be used. It is none of our concern whether it is in their hands or not. Knowing it is in their hands empowers both them and us to make better learning experiences.

 

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Title image from https://www.flickr.com/photos/karolfranks/7266270182

Fader image https://www.flickr.com/photos/surroundsound5000

 

campus session 2

Here is the slide show from the 2nd campus session.  It was focussed on the topic of research design.  This is the next step in the research process after you have decided upon your topic or problem.

What I would like you to do after going through this slideshow is to post a 100 word description about your topic idea to your blog.  And over the next few weeks go to at least 3 of your colleagues blogs and make some suggestions about how they could start to collect data about that topic.  Try and use the descriptors I have explained in the slideshow (primary and secondary data etc).  This process of exchanging ideas is really important to the process of investigating and exploring your topic.  See Abbi’s blog for a starting point, she has posted a (slighly) longer description of her research and is seeking input…